Wonder

Research Outline

Prepared for Joao | Delivered October 22, 2019

Business Benefits of Crawlers/Scrapers and RPA

Goals

To obtain examples of how companies are benefiting from robotic process automation (RPA).

Early Findings

 UiPath automated the process of preparing daily profit and loss for a financial services company. By installing an RPA solution, the company reduced its "handling time from 60 minutes to 20 minutes, increasing accuracy of reports".
 Workfusion used RPA to achieve STP (straight through processing) in the customer onboarding process for a major bank. This "reduced onboarding time from 20 days to 5 minutes".
According to the head of product at Blue Prism, Bart Peluso, the following examples show how companies have benefited from RPA:
By using digital workers, a payroll company in the United States that handles the payment of 39 million people globally has been able to achieve additional capacity. 
RPA helped "enable its international service delivery strategy — to standardize, optimize, automate, and centralise key processes".
Also, RPA helped a major United Kingdom utility company in optimizing its digital strategy by helping the company provide great customer service. 
In another instance, a global beer manufacturer leveraged RPA and artificial intelligence (AI) to implement a change in its accounting standards almost entirely (90%) electronically. This process was completed without human involvement. As a result the company achieved a reduction in process complexity, and improved its compliance and revenue.