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Research Outline
Prepared for Sunil | Delivered January 16, 2020
Outbound Sales Outsourcing Companies
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Goals
To find the top outbound sale outsourcing companies in the US, Phillipines, India, Indonesia and one other country to understand their processes, pipelines, efficiency and KPIs.
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Early Findings
Clutch.co
has a curated list of highly-rated outbound call centers. The top five rated US-based companies are CIENCE Technologies, SalesRoads,
E
B
Q
u
i
c
k
S
t
a
r
t
, VSA Inc and
C
a
l
l
b
o
x
.
On the same
Clutch
list, the top five from India are Go4Customer,
I
n
v
e
s
i
s
, SalesAladin, A1 Call Center and
S
a
l
e
s
i
f
y
.
From the
Philipines
are: AcquireBPO,
C
a
l
l
b
o
x
,
S
a
l
e
s
i
f
y
, Magellan Solutions Outsourcing Inc and Hit Rate Solutions.
Indonesia did not have as many hits on
Clutch's
listings. Almost all the companies from this company did BPO rather than outbound sales.
However, a search revealed
CallNovo
,
AsiaTel Outsourcing
and
Outsource Consultants
as operating outbound call centers in Indonesia.
Research reveals that
China
is a key upcoming player in the call center industry, so it's recommend to use them as the last country of focus.
Please note that many of these companies are privately-held and/or do not have extensive websites. As such, defined details of things like
K
P
I
s
, pipelines, efficiencies and more are generally not publicly available. It is possible that through client testimonials or case studies on some outbound call centers, we may be able to gather limited details, but not for all 25 of the requested top companies around the world.
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