Research Outline

Trends In Healthcare- Patient Experience


To identify the latest trends and innovations in healthcare with regard to patient experience and engagement, focusing on technology/digital enabled services.

Early Findings

Telemedicine Technology

  • Telemedicine can play a key role in improving patient engagement by allowing patients to participate in their own care and therefore, higher patient satisfaction.
  • At the Cleveland Clinic, the telemedicine program includes virtual visits, connected devices and remote imaging transfers. Their obstetrics program enables patients with low-risk pregnancies to monitor vitals at home using hospital supplied equipment and then facilitates video visits with physicians with access to the data. Cleveland Clinic hospitals uses the telemedicine system's, called GYANT, chat interface to make it easier for patients to chat with their care team after discharge.
  • Nemours pediatric health system uses virtual visits for information transfer, such as reviewing a recent MRI, conducting pre-operation counseling or following up after a surgery.

Smart Hospital Rooms

  • Smart hospital rooms leverage technologies, such as tablets, smartphones, smart TVs and more, both inside and outside the walls of the hospital, in order to deliver care and resources to the patient. Stanford Health Care's new hospital boasts of smart rooms which includes in-room entertainment options, complete with pillow speakers and patient-operated controls.
  • The patients can control most of the digital technologies using a tablet and helps them with self-management even when they are still in the hospital.
  • At Medical University of South Carolina, Apple iPad connect to the EHR to display relevant information outside of the patient room and helps in giving daily and weekly goals for quick discharge.

Mobile App Health Technology

  • Using wearable sector, like Fitbit, and technology advancements, an increasing amount of health data is stored and leveraged within mobile health technology. Mobile technology is being used across several aspects of care and engagement for symptom assessment and tracking, programmed reminders and feedback tailored to patient needs, and enhanced patient to physician communication.
  • Partnership between British startup Babylon Health, the National Health Service (NHS), and private sector insurance provider Bupa Global, allows both the NHS and Bupa Global to provide Babylon’s online General Practitioner (GP) consultations and clinical triage services as part of their members’ coverage.
  • The service is called GP at hand for the NHS and Instant GP for Bupa beneficiaries and has also cemented its presence across Europe, Asia, and Africa.